The knowledge base means so much to users and technology companies. It’s not only a tool for people to come and learn about a software or app, but it helps these technology companies cut down on the amount of tech support they would generally have to offer as an alternative to the knowledge base. Not only do they cut down on the amount of tech support, they also save time, both for customers and the company itself, because the answers are readily available for everyone once you add them to your website. Your users will appreciate the fact that they don’t have to spend hours waiting in support queue to get answers they need.

• Wordpress Helpdesk Theme
• Wordpress Knowledge Base
• Ticketlab Nulled

In the event that you need to make a pleasant looking knowledge base or helpdesk for your clients, at that point Knowledgebase plugin for Wordpress is the best decision. You can put every one of the inquiries and assets in the knowledge base which can be gotten to by the clients in a simple way. It has inbuilt live hunt and casting a ballot framework. Apr 9, 2019 - We've compiled a list of the 9 best WordPress help desk plugins. With features for support managers like ticket statuses, ticket history,. FAQ page, or other written resources, then Knowledge Base is the plugin you want. This plugin is used by developers of WordPress themes and plugins.

What is a Knowledge Base?

In short, a knowledge base is a page where users can write questions and talk about solutions to said problems. It’s similar to a forum, except the tech company has control over the responses and many times you can only see one credible answer that provides the ultimate solution.

Should You Build A Knowledge Base From Scratch

In fact, many companies only use knowledge bases to answer questions themselves. That way, you don’t get any spam or wrong answers that other customers are going to look at. Building a knowledge base from scratch is not a good idea. In fact, building any type of website from scratch is unwarranted, but the knowledge base requires some extra programming knowledge for the organization of the entire page. Therefore, it’s prudent to use one of the best knowledge base WordPress themes to activate your community. As stated before, these themes are primarily to offer support for products that a company sells.

Best Knowledge Base WordPress Themes To Solve Your Clients’ Problems

Keep reading to learn about the best solutions for your company.

Apollo Theme

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The Apollo theme is one of our favorite knowledge base themes because it’s built just for that purpose. The responsive theme looks wonderful on your tablets and iPhones and the customization options are super easy to find on the backend of your WordPress site. The Google Font integrations make branding and styling that much easier and the landing page template has the tools needed to start selling if that’s what you’re trying to use your knowledge base for. A large video header is available as well as the large search bar so users can easily find what they are looking for. A blog is included for improving your search engine rankings, but the primary area to look at is what comes up when people search for content.

You can organize your knowledge base into a class, where the articles are organized into categories. When someone clicks on one of the category boxes, they are navigated to a list of the articles, where they click on one to read. Printing options are provided. The right sidebar has related articles and the entire table of context, so users jump around to what they would like to view next. Along with social media buttons, wonderful shortcodes, and the ability to integrate with videos, you can’t go wrong with the Apollo Theme.

Docs

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The Docs theme stores your documentation in a safe place and it has a responsive design which looks great on all phones and tablets, and the custom widgets turn your backend interface into somewhat of a drag-and-drop builder. An unlimited amount of colors are available to choose from, which is wonderful for those who would like to create a legitimate branding strategy. A custom login panel ensures that your branding is implemented when people login. The post formats add variety to your blog posts, while also improving the way search engines see your content.

The Docs WordPress theme has several shortcodes for building items like buttons and columns, both of which actually take a considerable amount of time to program without the help of shortcodes. The contact form is a viable way to keep in touch with your customers, while the social icons enable you to share your content all over the internet. Finally a live search module is the part that drives where people go on the knowledge base. If someone would like to learn about a certain topic, they type in the keywords and automatically get directed to the proper information.

Knowledge Base WordPress Theme by Inspiry Themes

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Knowledge Base theme is wonderfully clean and simple, with a prominent search bar right at the top to help your customers quickly find the answers they need. The most frequent questions are listed as articles in a beautiful column layout and you can also feature the rest of the questions organized into categories to help visitors find the right answer. The articles can answer questions using simple text posts or even video posts to help those who prefer visual explanation. A notable feature is the integration with bbPress plugin which allows customers to register and contribute to your knowledge base and provide immediate answers for those who need help at the spot.

The theme is fully responsive and has translation files so you can translate your website and provide support even for your international clients and customers. Plenty of shortcodes help you add tabs, buttons, columns, and more without touching a single line of code and the theme comes with several predefined skins that you can easily customize to the needs of your business.

Altera

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The Altera theme seems like a simple theme, but that’s because it’s so clean and useful. At first you hardly even notice all of the features, but it’s packed with features like live search and an FAQ system. Can't change desktop background windows 10. Although any theme could present FAQs, this is a unique situation where you receive a page directly coded to make your FAQs look wonderful. The live search is the vital part of the entire knowledge base, as it guides people to the right articles. This is a completely responsive and retina ready WordPress theme, improving how people view your content on multiple devices. Altera is compatible with bbPress, which is ideal for building your own community around the knowledge base.

10 custom widgets are included with Altera, which makes it much easier to add additional content to their website. The theme also includes several FontAwesome icons which allow you to add visual appeal to your articles. The social sharing integration allows users to share your articles and follow you on social media. These integrations also help out with boosting your SEO and showing customers that you’re credible.

KnowHow

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The KnowHow theme is yet another knowledge base WordPress theme, and it has a beautiful, responsive design for large and big screens. The AJAX live search feature delivers instant solutions when people type in their questions. An FAQ page is provided to implement a page where people can go to and see answers to the most common problems. The SEO optimization is top notch with the KnowHow theme, but you can also add plugins such as Yoast SEO to improve how Google and Bing see your content. The translation ready nature of the KnowHow theme is a wonderful addition, since you can translate the articles for all your international customers.

When you land on the KnowHow homepage, you’ll notice a search bar, and it rapidly brings up answers when you type in a keyword. A logo area is provided, but the standout feature is the organization of the articles. Each category is organized in folders, similarly to looking for a file on your computer. The users can simply type in a keyword to find answers. However, the best way to go about searching for content is to walk through the links towards the middle of the homepage. Then, the user clicks through to the next article so they are reading the content sequentially.

HelpGuru

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The HelpGuru theme is all about helping people find solutions without having to call into a support line. The theme has a header with search bar, which is nice for people who want to find their answers quickly. However, several rectangular buttons are placed right below that search bar which provide links to different help methods available. These are customizable, but by default, they include knowledge base, forum, and news buttons. A contact form is provided as well, but one of the standout features is the footer, where several widgets are available so you can improve the effectiveness of your knowledge base. Feel free to share information about what your company does. In addition, post a list of recent news, while also including links to your social media buttons.

Instant answers come up when users search for articles and you’ll notice that the articles look great on all sizes of devices, with the help of responsive design. One unique feature is the article feedback, where the customers can rate how an article helped them. Article attachments are also useful for adding documents or images that may improve how people understand the way to do something. This is a theme that is completely compatible with bbPress, which creates a beautiful community with your customers. Finally, the visual composer has some nifty tools for changing logos, colors, fonts, and just about anything you want, all without the need for coding knowledge.

Knowledge Press

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The Knowledge Press WordPress theme has a knowledge base, Wiki and FAQ, all wrapped into one. This is a completely self-service knowledge base, which improves customer service and cuts costs for companies. The responsive nature of the Knowledge Press theme is helpful for those viewing on mobile devices. You can integrate the bbPress plugin, adding a forum to your knowledge base to connect with your customers even more. The frontend page builder works well for both beginners and advanced users, and the live article search delivers information in no time.

The FAQ posts plugin combines with the Knowledge Press theme, which is a simple way to showcase what are the most common issues. The analytics integration is another standout feature and the ability to embed YouTube and Vimeo videos only improves the visual nature of how you train your customers. Post social icons in your sidebar to send users to your Facebook and Twitter accounts. The backend area becomes your main hub for customization. You can change logos and favicons without any problems and the theme colors are unlimited, which is wonderful for branding your knowledge base and making your support area the best it can be.

Base

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As with many of the support themes on this list, the Base solution provides a combination of a nice knowledge base, wiki, and FAQ. The goal with the theme is to only buy one theme for all of your support needs. The design is simple, yet brilliant. The backend has settings for changing colors, fonts, logo, and more. The best part is that you don’t have worry about having to code anything yourself because the Base theme has plenty of tools to play around with. This is a completely responsive theme, bringing about the functionality you need to present your information in a mobile format. Five free plugins come with your purchase, including options for social media, pricing tables, theme shortcodes, and tweets. The theme includes a solid search bar, along with a decent amount of text to tell users what they can do on the page. A blog is provided, and you can implement a wide variety of shortcodes to speed up the design process.

Icons and columns are used for formatting your service listings in an organized fashion. You can also use these for other things like talking about what the FAQ is for. A newsletter widget integrates with options like MailChimp, easily increasing the amount of users on your email list. This is a great way to reach out to your customers and keep them up to date when you add new solutions and answers to your knowledgebase. You can also add social media buttons while the frequently asked questions are similar to a regular blog post. A contact form is even included with the Base WordPress theme, so you have all of the bases covered when trying to connect with people who are having problems with your product or service.

iKnowledge

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Consider iKnowledge if you’d like a Wiki-style knowledge base and support theme for your website. The theme includes a large search bar and starts off with a column layout of the different categories followed by a list of the most popular/common questions. The layout is built with widgets so you can easily rearrange them to better fit the needs of your support site. Custom menus help your users navigate the website to find the content that answers their questions and you can even include a menu in the sidebar.

You can also control the colors and typography right from the theme options panel, which is powered by the amazing Redux Framework. This gives you all the right tools to implement changes without losing them when the theme updates. Responsive design helps customers who may be using their mobile phones and if you serve international clients, they’ll appreciate the fact that the theme is completely translatable. For the ultimate branding experience, upload your own logo and change the favicon.

Support Desk

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Support Desk is another viable choice considering it has a responsive, clean design, a large search bar at the top, and an immediate overview of the different ways you help your customers. Link to your knowledge base, use the bbPress integration to add forums so they can share their experience with others, and list your contact form so your clients can immediately contact you if they require personal help. List the most common problems along with links to solutions immediately on the homepage.

Wordpress Helpdesk Theme

The theme looks great even on smaller devices and includes plenty of shortcodes to add buttons, toggles and more without having to delve into code. An FAQ page is also included for your convenience and the theme options panel allows you to easily customize your support site’s colors to match your business website and brand. On top of that, the theme can be translated so you can provide help even to those who don’t speak your primary language.

Helper

Wordpress Knowledge Base

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Helper features a bold search bar at the top so users can quickly search through your knowledge base, a dedicated forum where users can post their questions, and unlimited colors and customization options so you can easily style the template to match your branding.

You’ll find an FAQs section to present the most common questions, custom page templates to expedite your website creation process, and a drag-and-drop page builder that lets you create your pages without coding. You can also display your contact information at the top, add client logos to increase your authenticity, and link out to your social media pages.

Sentric

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The Sentric theme aims to make it easy to manage support requests from your customers. It comes with a support forum that lets you mark the status of support threads and a “forum monitor” feature that allows you to check the status of support topics so you can attend to them more easily. You can mark support threads as resolved, unresolved, not a support topic, pending, or assigned to staff.

Moreover, there’s a search function to quickly find forum topics and threads, and a resourceful knowledge base that lets users vote on the usefulness of the support articles. You’ll also find a well-organized FAQs section that can accommodate lots of questions since it’s built with accordions, several post formats so you can share a variety of content including video and audio, and widgets to easily insert things like your address, social icons, popular knowledge base articles, and much more.

TicketRama

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Consider the TicketRama theme if you’re looking for a simple and user-friendly way to manage your support tickets. Your customers will be able to search through existing tickets or submit new tickets immediately they land on your website. The homepage is well-thought-out and displays your latest and most popular support topics, frequently asked questions, and support categories so users can quickly find the help they need.

Users can login and view their activity on their tickets page. Also, the TicketRama theme provides in-built analytics, so you can view the number of submitted tickets, registered users, and solutions offered.

Flatbase

Ticketlab Nulled

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The Flatbase theme provides an easy and fast way to create your own support platform. It comes with a ton of useful features including an in-built live search function for users to quickly find support answers, a frequently asked questions section, and a forum to facilitate interaction between your staff and customers.

You can add accordion style FAQs or list style FAQs, as well as a video library to cater for users who prefer visual learning. Besides, the Flatbase theme comes with a blog to help boost your search engine rankings, and several page templates so you can quickly set up your pages. You’ll also find different layout styles, hundreds of fonts, and translation files to easily localize your website.

DeskPress

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The DeskPress theme comes complete with a knowledge base, FAQs, and support forum powered by bbPress. It offers a comprehensive knowledge base solution. Users will be able to quickly find the answers they’re after thanks to the Ajax search box with autocomplete feature.

The template comes with eCommerce support, making it possible to provide support only to customers who’ve purchased your products. It also comes with social sharing ability and full support for contact form 7 and Mailchimp newsletter. And since it’s fully responsive, your website will work perfectly even on smaller devices.

ForumEngine

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Just like the name suggests, the ForumEngine theme makes it easy to create your own support forum. It features a simple and intuitive layout that makes it easy for users to find support answers or start new topics. Users can also login and follow discussion topics of their interest.

In addition, this template comes with customization tools to easily style it according to your needs, and translation files so you can easily reach a global audience. You’ll also have access to in-built statistics so you can see the number of forum members, threads, and replies.

TechDesk

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With the TechDesk theme, you get a quick and easy way to create your own helpdesk, FAQs, and knowledge base site. This is a user-friendly theme with tons of useful features including a large search box at the top and a widgetized homepage that doesn’t require coding knowledge to create. You can provide an overview of the support topics you cover on the homepage, while the sidebar offers a spot to display your popular and recent support articles, social links, categories, and more.

Unlimited home layouts, custom page templates, and background options are available, giving you a variety of ways to present your information. You’ll also find translation files and social sharing options so you can connect with your customers in different languages and platforms.

Description

Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.

No 3rd party support ticketing system required, no external site/API dependency, simply create your own fully featured Support Center within your WordPress environment, and take your support into the next level.

It has built-in Knowledgebase that is integrated to put generalized information for public acknowledgement.

What is it?

The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.

Extend NanoSupport

• Knowledgebase Search — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.

Features

• OnActivation setup
• Smart templating for nice theme and third party plugins support
• Smartly designed Support Center
• Completely Private ticketing
• Ticket submission with registration
• Ticket submission with login (Beta Feature)
• Rich Text editor for new ticket
• Auto generate user account’s username on ticket submission (if chosen)
• Auto generate user account’s password on ticket submission (if chosen)
• Knowledgebase (optional)
• Knowledgebase content categories
• Copy ticket content into Knowledgebase document
• Ticket departments
• E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)
• Make agent from registered users
• Assign ticket to an agent
• Change ticket status (Pending, Open, Under Inspection, Solved)
• Set support priority (Low, Medium, High, Critical)
• Reply ticket from admin panel
• Reply ticket from front end
• ReOpen closed ticket
• Internal Notes in-between support teams
• Shortcode-enabled pages (installed on plugin activation, but modifiable)
• Settings page (WP Settings API)
• Support Seeker user role and privileges
• Dashboard widget with current status in charts
• Dashboard widget with recent activity
• Dashboard widget with personal status for Agents in charts
• Dashboard widget with necessary instruction and links for Support Seekers
• Add ticket on behalf of other user (admin end)
• Customizable HTML Email template
• Email notification to admins on new ticket submission
• Email notification to Support Seeker on account creation on ticket submission
• Email notification to Support Seeker on ticket reply
• Email notification to Support Agent on ticket reply
• NanoSupport page-to-page navigation and page-wise notices (on demand)
• Complete data deletion on uninstallation (if chosen)
• 100% Translation-ready and automatic translation enabled
• Fully responsive and Mobile devices friendly
• Clean and well commented and well documented code
• A11y (web accessibility) compatible

E-Commerce Support

To get E-Commerce Support, you will need either:

• WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or
• Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11

Contribute

NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.

Translation

The plugin is completely translation-ready. You can find the .pot file under i18n/languages/ if you want to translate in your own way. But you can translate it easily from here in Translate NanoSupport.

Or, you can use software like POEdit (‘cross-platform) or EasyPO, and using the plugins’ .pot file you can easily translate the plugin locally.

Connect with NanoSupport team

Installation

Automatic Installation

1. In WordPress Plugins page, search for NanoSupport
2. Install and activate the plugin
3. Get to the plugin’s ‘Settings’ page, and set up the plugin as your choice
4. Wait for your first ticket

Manual Installation

1. Visit the plugin page at: https://wordpress.org/plugins/nanosupport
2. Hit the Download button to download the .zip file
3. Unzip the archive and cut/paste the folder to the /wp-content/plugins/ directory
4. From admin ‘Plugins’ page, activate NanoSupport plugin
5. Get to the plugin’s ‘Settings’ page, and set up the plugin as you like
6. Wait for your first ticket 🙂

How to Use

1. Provide the ‘Submit Ticket’ page’s URL to your menu link, and ask for Support tickets from your users (Use ‘Settings’ page for necessary settings)
2. When the user submits ticket you will be notified via email (as per your ‘Settings’)
3. You can find the tickets in the ‘Support Desk’
4. You can organize your tickets per department
5. You can read the ticket in details and can answer from both front-end and admin-end
6. As the tickets are completely private, for public information that you want to share with your users, you can use ‘Knowledgebase’
7. You can organize Knowledgebase docs in categories
8. And you have many flexibilities (and many more yet to come…) using the plugin’s ‘Settings’ page

FAQ

A: Yes, please consult the NanoSupport User Guide.

A: Please visit the plugin’s Installation page to get the details.

A: After activation you can get the ‘NanoSupport’ admin menu on the left, and under that menu page, you will get the ‘Settings’ page to set the plugin as your choice.

A: On installation the plugin will automatically create its necessary pages with related shortcodes. But if it misses by any chance, here are the shortcodes:

• Submit Ticket page: [nanosupport_submit_ticket]
• Support Desk page: [nanosupport_desk]
• Knowledgebase page: [nanosupport_knowledgebase]

A: On plugin’s ‘Settings’ page, in ‘General’ tab, you can uncheck the Enable Notices and Navigation on NanoSupport pages to disable them.

A: NanoSupport has smart templating. You can find all its templates inside the plugin’s /templates/ directory. To make your theme completely integrated with the plugin’s templates you can simply make a directory in your theme named nanosupport/ and can override the plugin’s templates with your custom one.

A: Edit any WordPress user in WordPress admin panel and at the bottom, check the checkmark saying: Yes, make this user a Support Agent to make the user a support agent.

A: With the version 0.5.0+ the plugin has support for WooCommerce and Easy Digital Downloads (EDD). Simply activate support for E-Commerce in NanoSupport Settings, and there would be 2 new fields available for providing Support for E-Commerce products that will integrate with the active WC/EDD products, and their receipts. You can exclude certain products from the settings also.

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